Returns Policy

1. All our products are subject to one year Manufacturer's warranty which provides for their repair or replacement should any faults arise.

If you would like to return goods that you bought through this shop please ensure that the item is returned with our returns form and includes a full description of the problem.

Please complete the online form and print out to return.
 

Download Returns FormDownload Returns form in PDF format
(Adobe pdf reader required).

Get Adobe Reader

 

2.In addition, if you are a Consumer (as defined in Section 12 of the Unfair Contract Terms Act 1977) all orders placed are subject to your rights of cancellation pursuant to the Consumer Protection (Distance Selling) Regulations 2000, except in respect of supply of audio or video recordings or computer software if you have unsealed their packaging. This means that you have the right to cancel the contract at any time up to 7 days starting the day after delivery. In this event the Goods should be returned in their original condition at your expense. You will receive a refund for the cost of the goods including delivery charges but excluding return postage costs.

If you are a Consumer and would like to return your item, having received it and changed your mind, please arrange for it to be returned in an as new condition (as it arrived with you), ensuring that no packaging is damaged.  All items returned to UKET must be handled with a duty of care by the customer during the cancellation period. You may exercise this right either by writing, e-mailing or telephoning UKET Ltd or using facsimile transmission. In each case you must return your item with the UKET  returns form completed.